Customer Service Officer (Onsite) - Healthcare & Medical

Join Paragon Care, a leading provider of healthcare solutions, as our Onsite Customer Service Officer in the vibrant heart of Canggu, Bali. In this pivotal role, you will be the face of our organization, delivering exceptional customer service to our valued clients and patients. You'll handle inquiries, resolve issues, and ensure a seamless experience for everyone who interacts with us.

At Paragon Care, we're committed to revolutionizing healthcare services in Indonesia. Our team is dedicated to providing top-notch care and support, and we're looking for a passionate and customer-focused professional to join us. In this role, you'll use tools like Salesforce and Zendesk to manage customer interactions efficiently, and you'll have the opportunity to grow within a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients and patients, ensuring their needs are met and their experience is positive.
• Handle and resolve customer inquiries, complaints, and issues promptly and professionally.
• Use Salesforce and Zendesk to manage and track customer interactions and support requests.
• Collaborate with cross-functional teams to ensure a seamless and integrated customer experience.
• Maintain accurate and up-to-date records of customer interactions and support activities.
• Identify and implement opportunities to improve customer service processes and procedures.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies, procedures, and quality standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the healthcare or medical industry.
• Proven track record of delivering exceptional customer service and resolving customer issues.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using Salesforce and Zendesk or similar customer service management tools.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Bachelor's degree in a related field, such as Business Administration, Healthcare Management, or a similar discipline.
• Fluency in English and Bahasa Indonesia, both written and spoken.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and demands.

🛠️ Keahlian

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