Helpdesk Engineer (Telecommunication & FTTH)

Are you passionate about telecommunication networks and Fiber to the Home (FTTH) technology? Join Nexwave as a Helpdesk Engineer and play a key role in delivering exceptional technical support to our clients. This is a fantastic opportunity for a detail-oriented professional to work in the dynamic field of telecommunication and FTTH technology in Tangerang.

As a Helpdesk Engineer at Nexwave, you will be responsible for providing technical support to our clients, ensuring the smooth operation of our FTTH network. You will work closely with our network engineers and other technical teams to troubleshoot and resolve technical issues, and provide guidance to our clients on the best practices for maintaining their FTTH connections.

Nexwave is a leading provider of telecommunication and FTTH services in Indonesia. We are committed to delivering exceptional customer service and ensuring that our clients have access to reliable and high-speed internet connectivity. Join us and be part of our mission to connect Indonesia with the world.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to clients, including troubleshooting and resolving technical issues related to FTTH network.
• Work closely with network engineers and other technical teams to ensure the smooth operation of the FTTH network.
• Provide guidance to clients on the best practices for maintaining their FTTH connections.
• Monitor and maintain the performance of the FTTH network, and ensure that it meets the quality standards set by Nexwave.
• Document and report on technical issues and their resolutions, and provide regular updates to the management team.
• Participate in the development and implementation of new features and services for the FTTH network.
• Provide training and support to other team members, as needed.
• Stay up-to-date with the latest developments in telecommunication and FTTH technology, and apply this knowledge to improve the performance of the FTTH network.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Telecommunication Engineering, Computer Science, or a related field.
• Minimum of 2 years of experience in a technical support or helpdesk role in the telecommunication or IT industry.
• Strong knowledge of FTTH technology and network infrastructure.
• Familiarity with network troubleshooting tools and software, such as Wireshark, SolarWinds, and PRTG.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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