Service Desk Analyst (Office-Based)

ConnectOS · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000
ConnectOS is seeking a skilled Service Desk Analyst to join our team in Bali, Indonesia. As a Service Desk Analyst, you will be the first point of contact for our clients, providing them with technical support and ensuring their IT infrastructure runs smoothly. This is a full-time, office-based position with a competitive salary package.

📋 Tanggung Jawab Pekerjaan

Provide level 1 technical support to clients, troubleshooting hardware and software issues.,Document and track all service requests and incidents.,Escalate complex issues to the appropriate teams for resolution.,Maintain and update the service desk knowledge base.,Monitor and report on service desk performance metrics.,Collaborate with other IT teams to ensure seamless service delivery.,Provide training and guidance to less experienced team members.,Ensure compliance with ITIL and other relevant service management frameworks.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 2 years of experience in a service desk or technical support role.,Strong knowledge of ITIL and other service management frameworks.,Proficiency in using service desk tools such as ServiceNow, Jira Service Management, or similar.,Excellent communication and problem-solving skills.,Ability to work well under pressure and meet tight deadlines.,Fluency in English, both written and spoken.,Experience with cloud services and virtualization technologies is a plus.

🛠️ Keahlian

Technical supportService desk managementITILServiceNowJira Service ManagementCloud servicesVirtualization technologiesProblem-solvingCommunicationTeamwork
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