Customer Service & Administrative Officer (West Bali Cluster)

Join PERSOL, a global leader in workforce solutions, as a Customer Service & Administrative Officer in the vibrant West Bali region! This dynamic role offers the perfect blend of customer interaction and administrative excellence, ideal for professionals who thrive on solving problems and building strong relationships. In this role, you'll be the first point of contact for our clients, providing exceptional service and support. You'll handle inquiries, complaints, and requests, ensuring a seamless experience for our customers. Additionally, you'll manage administrative tasks, including data entry, scheduling, and document management, using tools like Microsoft Office and Google Workspace. This is an exciting opportunity to grow within a company that values innovation, integrity, and teamwork.

At PERSOL, we're committed to creating a diverse and inclusive workplace where everyone can bring their unique talents to the table. Our West Bali Cluster is a vibrant hub of activity, with a rich cultural heritage and stunning natural beauty. This role offers a competitive salary, comprehensive benefits, and the chance to make a real impact in the workforce solutions industry. If you're ready to take your career to the next level, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service by handling inquiries, complaints, and requests in a timely and professional manner.
• Manage administrative tasks, including data entry, scheduling, and document management, using Microsoft Office and Google Workspace.
• Assist in the coordination of client meetings and events, ensuring smooth and efficient operations.
• Maintain accurate and up-to-date records of customer interactions and administrative tasks.
• Collaborate with the team to identify and implement process improvements to enhance efficiency and customer satisfaction.
• Stay informed about industry trends and best practices in customer service and administrative support.
• Assist in the recruitment and onboarding process for new employees, ensuring a positive and smooth experience.
• Support the team in achieving sales targets by providing excellent customer service and administrative support.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Administration, or a related field.
• Minimum of 2 years of experience in customer service or administrative roles, preferably in the workforce solutions industry.
• Strong communication skills, both written and verbal, with the ability to build strong relationships with clients and colleagues.
• Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office and Google Workspace.
• Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
• Ability to work well in a team environment and adapt to a fast-paced, dynamic workplace.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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